Benchmark National is an ISO 9001:2008 registered company with a quality system developed by specialists with over 100 years of combined quality experience. Our quality policy states:
Benchmark National Corporation provides services that meet or exceed the expectations of our clients in terms of time, cost and quality. We measure our performance and are dedicated to continuous improvement for the benefit of our clients and ourselves.
To meet the intent of our policy, Benchmark strives to excel in the following areas:
- Partnership
Benchmark takes pride in having long-term, repeat clients. We partner with our clients to provide a win-win environment, even to the point of being trusted with 100% of our client’s inventory.
- Communication
Good communication ensures expectations are established, changes are implemented, instructions are followed, and deadlines are met. E-mail, fax, phone, and intranet sites are all used by Benchmark to communicate and make sure the needs of our clients are met.
- Responsiveness
On-time delivery along with 24/7 emergency response and resources are poised to provide our clients with what they need when they need it. Benchmark’s normal response time to service requests is two hours, unless otherwise dictated by our clients.
- Cost consciousness
Benchmark knows that costs are a major factor in getting and retaining customers. We look for ways to improve processes and reduce total project costs, not only for ourselves but for our clients as well.
- Project structure
Benchmark works with the client to define specific project requirements beyond staffing. Our detailed project confirmation ensures that each project is clearly understood prior to any work starting. We are able to develop instructions when not provided by the client. The details of each project are confirmed in writing with the client to eliminate errors.
- Reporting
Benchmark can match data collection and reporting capabilities to the needs of each project. Customized reporting is included in standard cost unless significant time is required for development or maintenance. Reports and invoices can be provided through e-mail, fax or postal mail.
- Quality engineering
Benchmark’s quality engineering support includes development of work instructions, corrective action/root cause analysis, work flow evaluation, and statistical analysis. We use lean principles and six sigma tools to help us identify areas to eliminate waste, improve profit, and pass the savings along to our customers.
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3161 North Republic Blvd. Toledo, Ohio 43615 Phone:419.843.6691 Toll Free: 800.637.9536(USA Only) Email:info@benchmark-usa.com Privacy Policy
